YouTube Music: What Users Actually Complain About

Frequent app crashes, glitches, and unexpected closures that disrupt the listening experience.

“App crashes way too many times, glitches out and closes mid-song, display becomes unusable when tilting phone.”

“app stops playing, blocks out, and closes entirely on its own abruptly about 10-20 times a day”

“I would open the app, tap the song, it would play for 3-5 seconds then crash. Over and OVER again.”

Issues with downloading songs, managing offline content, and accessing music without internet connection.

“Downloaded songs won't load, can't remove songs from downloads, list grows without consent.”

“downloaded songs disappear, can't listen to downloads without fiddling, downloads don't cache properly”

“It only downloads some of the songs in playlists and it's just been like that for months for me.”

Difficulties in creating, organizing, sorting, and maintaining playlists with limited functionality.

“Can't sort playlist alphabetically, spent hours sorting manually but it reset to date added order.”

“I have over 700 songs in my downloaded playlist and no way to search through it without manually scrolling”

“songs added to playlists don't appear in the list but play when playlist is played”

Poor music recommendations that don't align with user preferences and repetitive suggestions.

“Recommendations are hip hop/rap despite disliking them, only 1-2 suggestions from liked artists.”

“it started mixing genres and playing artists that I never listen to”

“poor recommendations, plays same generated "random" queue, doesn't suggest new music well”

Poor user interface design, navigation difficulties, and inconsistent interface behavior.

“Multiple clicks to find liked songs, playlists listed as recently changed instead of A-Z.”

“there's no scrollbar (!!) so to browse or get to the bottom of a long list you just have to flick your finger”

“The UI glitches out and requires multiple clicks to view downloaded music only in list interface.”

Problems with shuffle functionality, queue management, and maintaining playback state.

“Shuffle play doesn't work, same songs played frequently, not random even when selected.”

“Shuffle doesn't stay on when selecting new songs. It hardly shuffles your playlist, it only plays songs you've already b”

“Using the shuffle with my 800+ song playlist still only give me the same 20-30 songs every time”

Excessive subscription pressure, restrictive premium features, and paywalls for basic functionality.

“I get an ad after EVERY SONG and even one each time you have to go past the song you want and back to it”

“you have TO PAY MONEY TO LISTEN IN BACKGROUND!!!!! Listening to music in the background is so nice”

“app encourages subscription even for already purchased music, plays from service not library”