App Store: What Users Actually Complain About

Users report frequent and disruptive ads that interrupt music playback and degrade the listening experience.

“ads getting way too out of hand every other song a 30 second ad”

“There are just way too many ads now. I can just open the app and play a song and skip it within a few seconds”

“Ads. Too many ads. I can't listen to two songs in a row without listening to an ad first”

Frequent app crashes, freezing, and performance issues disrupt user experience and cause frustration.

“the app crashes when your phone is turned off and listening to music”

“The app is so terrible compared to the desktop version. The searches never come up the they do on desktop”

“Back in 2021, I started using the app and it was great but later over the years every time I go on the app and started l”

Limited access to content without premium subscription creates barriers for free users.

“Most of the original songs are for premium members only, meaning you have to pay to get most original songs”

“have to have sound cloud go or plus just to listen to music”

“is an entire tab dedicated to getting an already paying member to pay extra”

Slow loading times, failed content loads, and general performance problems hinder app functionality.

“Nothing loads none of my tracks I liked load nor does the home screen load”

“it's been VERY VERY SLOW and glitchy. whenever I'm scrolling”

“random downloaded songs just don't play while offline”

Users experience difficulties logging in, maintaining sessions, and accessing their accounts.

“I've been logged out of my account and am unable to log back in due to "something unexpected" happening”

“can't log back into my account error message saying I can't log in”

“I've had the SoundCloud app for many years and have never had any issues, however recently the app randomly signed me ou”

Unwanted interface changes, poor design choices, and missing features degrade user experience.

“The new updated layout for the music feed makes it so you can only view a single track at a time, ruining the experience”

“you got rid of the option for putting a song/music on repeat”

“The update is terrible. The loop track button no longer changes color”

Problems with subscription management, unexpected charges, and billing confusion create user frustration.

“If you try to cancel your subscription the day it is set to renew they will renew your subscription regardless”

“paying double the amount for a subscription because I'd been on the platform longer”

“I have been charged for a subscription that has been clearly cancelled”

Difficulties organizing, editing, and managing playlists lead to user dissatisfaction.

“Trying to rearrange your songs in your own playlists is a hassle, it takes multiple tries to get the song to permanently”

“when you add a song it goes allllllllll the way to the bottom”

“all my playlists got deleted”