App Store: What Users Actually Complain About

Users report frequent failures in correctly identifying songs, with many common pieces going unrecognized.

“It failed to recognize a very common piece of freaking classical music”

“8 out of 10 times it picks up nothing..at all. 1 out of 10 times it gives me the wrong song name.”

Problems with syncing between devices and services, particularly with iCloud and Apple Music.

“When you turn on iCloud Sync for SHAZAM, it DOES NOT SYNC properly”

“it stopped doing this and now I have to manually add them which is a pain.”

Lack of clear indicators for when songs are added to Apple Music and difficulties in the integration process.

“There's not way to compare and no signifier like a checkmark to indicate the identified song was added to Apple Music”

Slow loading times and laggy performance affecting the user experience.

“Takes almost 10 seconds from tapping the app icon to start of song detection”

Songs not properly saved to the user's library, with missing entries and sync failures.

“The songs identified in the widget don't end up in your list of shazamed music”

“The "shortcut" in the control center does not sync the songs to Shazam”

Difficulties with the app's interface, including navigation issues and control center functionality.

“The "Shazam" button exists only on the launch page. Once you Shazam and it finds the track, you are forever stuck”

“The "shortcut" in the control center does not sync the songs to Shazam”

Users perceive a decline in app reliability since the Apple integration, with increased crashes and failures.

“Ever since Shazam and Apple became friends the reliability of this app has deteriorated”

Removal of previously available features like in-app music playback and shuffle functionality.

“you used to be able to play music inside the Shazam app and put it on shuffle. Both of those key features are seemingly”