Spotify: Music and Podcasts: What Users Actually Complain About
Overview
The primary pain points center around excessive ads, premium service limitations, and app performance issues. Users are particularly frustrated with the disconnect between their premium subscription expectations and the actual experience, along with persistent technical problems that disrupt their listening experience.
Top complaints
1. Excessive Advertisements
cluster 1/6Users are frustrated with the high frequency of ads interrupting their listening experience.
“4 ads in a row between songs. You really think if I could afford it I wouldn't pay?”
“WAY TOO MUCH ADD OK I MEAN LIKE FINE BUT 7 AFTER LISTENING TO 3 SONGS IS TOOOO MUCH”
2. Premium Service Limitations
cluster 2/6Premium users face restrictions that contradict their subscription expectations.
“can't skip songs which we don't want”
“Why as a premium user am I getting drowned in ads from podcast!?”
3. App Performance Issues
cluster 3/6The application suffers from frequent bugs, crashes, and performance problems.
“constantly freezing and lagging, even when it get a new phone”
“why does it crash when I playing music I will go back to resubscribe to YouTube music”
“I feel like it's getting buggier and full of AI junk”
4. Subscription and Pricing Concerns
cluster 4/6Users find the subscription costs too high and face issues with auto-renewal.
“The subscription is too high to afford”
“I was charged via autopay and I went refund”
5. Playlist and Playback Problems
cluster 5/6Users experience issues with playlist functionality and song playback.
“They broke playlists - playing a song from a playlist results in the next song being randomly picked from another playli”
“Skipping the beginning of my songs like it's not even a few seconds anymore it's minutes”
6. Connectivity and Technical Glitches
cluster 6/6Users face problems with Bluetooth connections, offline errors, and search functionality.
“The search function is rubbish. Whenever I search for a song, the search results show everything other than the original”
“Spotify disconnects your Bluetooth earbuds while listening to a song and the reconnects after a while”
“it says im offline all the time now which disables many features. I am indeed not offline”
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
Read the API docs Get a free API keyBuilt from public app-store reviews · not affiliated with Apple or Google · clusters are LLM-generated from real user quotes.