Spotify: Music and Podcasts: What Users Actually Complain About

Users report frequent and lengthy ad interruptions that disrupt the listening experience.

“Every 2-3 songs they give me like 4 ads that last around 30 seconds. I listen to more ads than music on this app!”

“having two minutes worth of ads after only two songs? That's ridiculous”

Problems with shuffle functionality including unwanted behavior and difficulty controlling playback.

“shuffle mode has a lot of disadvantages. I cant get rid of shuffle mode”

“shuffle feature is very lacking, only about once every 2 or 3 weeks”

Issues with creating, modifying, and organizing playlists including unwanted additions.

“If you add music to your liked songs or playlists, the app will add it's suggestions in as well.”

“YALL ADD SONGS IN MY PLAYLIST THAT I DIDNT ADD. That's why I have to use playlist that already has the songs.”

Restrictions on free users including limited skips, inability to choose specific songs, and missing features.

“You only get 6 skips an hour, WHAT?!?! Who ever heard of only being able to skip 6 times an hour.”

“can't look at lyrics, limited downloads, can't choose songs to play”

Recent app updates have introduced bugs, removed features, and degraded performance.

“The new update totally screwed the app up, it isn't worth it anymore.”

“The new interface is stripped of some of the most useful features that it has had for years!”

General user interface and experience issues including navigation difficulties and confusing layouts.

“The app is up to date and on top of these songs but it is a pain to work with.”

“they removed the three dots from the new episodes so that to add an episode to the queue, one has to do extra tap”

Problems with music playback including unexpected stops, freezing, and crashes.

“Sometimes when I'm listening to my music, it just suddenly stops playing and when I go back to play it again, it plays f”

“app is freezing and crashing more often, every 3-5 songs won't play”

Unwanted song recommendations and poor algorithmic suggestions that don't match user preferences.

“If you want to play just one song, chances are, it will play a totally different song that you didn't want to hear.”

“recommendations don't understand difference between older rap like 50 Cent and Kanye”