App Store: What Users Actually Complain About

Frequent crashes, freezes, and glitches disrupt the listening experience and force users to restart the app.

“songs stop playing randomly unless I stay in the app with my phone on the whole time”

“app freezes all the time and I get erroneous buffering messages”

“hourly force closures and track listing/album artworks that freeze”

Excessive frequency and intrusive placement of ads disrupt the listening experience and frustrate users.

“ads play during songs and randomly in the middle of listening”

“You get an ad after more or less every song, sometimes 2. That's an ad every 2-6 minutes.”

“pop up ad to upgrade the membership happens so much and gets in the way”

Poor music recommendations, repetitive playlists, and unwanted song changes diminish the personalized experience.

“app breaks down thumbs up list to maybe 100 songs that end up on repeat”

“When I choose an Artist to listen to, I expect the majority of the music for that channel to be the Artist I selected”

“plays same band/artist and songs over and over despite thumbs down”

Problems with downloaded content, including deletions and playback failures, limit offline functionality.

“offline mode it will randomly delete downloaded stations and playlists”

“won't let me listen to downloaded songs when offline, glitches and stops”

“it'll only play a select amount of songs which really gets on my nerves”

Interruptions during playback, connectivity issues with external devices, and unexpected song changes disrupt the listening experience.

“This app seems to have a new unfixable bug where when I connect to my car the skip doesn't work.”

“app itself CHANGES MY MUSIC STATION when I go back into the app”

“My music on Pandora will stop when a message is read or responding by Siri”

Confusion about subscription benefits, payment difficulties, and ads despite paying for premium service undermine user trust.

“still have to endure ads even with paid subscription”

“I signed up for the premium family plan and I had it for 3 months and then they d”

“I have to call someone who has a computer to change my payment information”

Difficulties with app navigation, freezing screens, and overwhelming ad placement make the app hard to use.

“screen freezes when switching stations and have to reset the app”

“The problems I have with Pandora are that I type in a group or a song name I want and maybe I'll hear one song b”

“I barely able to navigate app due to the overwhelming number of adds that they jam down your throat.”

Limited skips, inappropriate content display, and restricted features without subscription reduce app value.

“only get a few skips and have to watch 30 second video ads”

“shows highly inappropriate album pictures even when the song is not”

“You can't do much on the app unless you pay for a subscription.”