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Notion: AI Workspace: What Users Actually Complain About

Notion Labs, Inc. · PRODUCTIVITY · Android · Google Play 4.6★ · 401,372 ratings

300 reviews analyzed 79 negative (≤3★) 8 pain clusters updated Oct 18, 2026

Overview

The primary pain points center around performance issues, forced AI integration, and app stability, with significant concerns about mobile optimization and offline functionality. Users are increasingly frustrated with the app's reliability and the perceived shift away from core productivity features toward AI capabilities.

Top complaints

1. Performance Issues

cluster 1/8
20% of complaints●●●●○ sev 4/516 reviews

Users report slow performance, app crashes, and loading problems affecting their ability to use the app effectively.

“can barely open a note without a 10m wait time”
“crashes frequently when trying to transcribe audio”
“whenever I try to open it, it keeps loading. My internet is stable”

2. AI Integration Concerns

cluster 2/8
16% of complaints●●●○○ sev 3/512 reviews

Users are frustrated with forced AI features, poor AI functionality, and the perceived negative impact on core app performance.

“If you're going to force AI at least make it good”
“Don't like the proliferation of AI in the platform.”
“strongly dislike their pivot to AI, which seems to come at the cost of basic support”

3. App Stability and Reliability

cluster 3/8
14% of complaints●●●●● sev 5/511 reviews

Users experience workspace switching problems, app crashes, and data loss issues that undermine trust in the platform.

“keeps losing my second workspace and then goes into a doom loop”
“suddenly i lost my all Information, showing all section but But all writing word get removed”
“Unfortunately really buggy and unreliable App constantly breaks and crashes”

4. Mobile Optimization Problems

cluster 4/8
13% of complaints●●●○○ sev 3/510 reviews

The app performs poorly on mobile devices with issues in navigation, UI consistency, and basic functionality.

“you honestly need to optimize this for mobile devices and especially tablets”
“I cant switch between workspaces mobile”
“The mobile app is so infuriating to use. Basic things like selecting text to copy and paste”

5. Offline Functionality Limitations

cluster 5/8
8% of complaints●●●○○ sev 3/56 reviews

Users lack access to their content offline, which is critical for productivity when internet connection is unavailable.

“Cant use it offline. Might as well use anytype”
“why i can't make my notes available offline???”

6. Payment and Credit System Issues

cluster 6/8
6% of complaints●●●●○ sev 4/55 reviews

Users are frustrated with credit limitations, paywalls, and subscription requirements that block access to essential features.

“the notion credits are annoying me”
“Deceptive: you cannot use this unless you subscribe to a pricey plan”

7. UI/UX Inconsistencies

cluster 7/8
6% of complaints●●○○○ sev 2/55 reviews

Users report confusing interface elements, poor navigation, and inconsistent behavior across different device orientations.

“if I use it in landscape mode. I don't understand this exactly: why do I have to use landscape mode”
“its almost impossible to navigate anything, everything is just a mess”

8. Privacy and Data Concerns

cluster 8/8
5% of complaints●●●●○ sev 4/54 reviews

Users have expressed worries about data privacy practices and the requirement to provide personal information for testing.

“Privacy nightmare. You can't even test the app without handing over an email address”
“Sells your data :/”

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