Asana: Work Management: What Users Actually Complain About
Overview
The most significant pain points revolve around mobile app functionality issues, task management problems, and device compatibility concerns. Users also express frustration with account access limitations, collaboration features, and pricing models. These issues collectively impact the core functionality and user experience of the application.
Top complaints
1. Mobile App Functionality Issues
cluster 1/8Users experience significant problems with the mobile app including crashes, failures to open, and login issues.
“Doesnt work on Samsung S24 Ultra. Just keeps closing every time I try logging in.”
“The app just doesn't open on Android devices. It just gets stuck on the login page.”
“doesn't open. Uninstalled, then installed. still unable to open”
2. Task Management Problems
cluster 2/8Users face difficulties with basic task operations including creation, movement, display, and filtering.
“task view refuses to retain the filter option (in this case, incomplete tasks). Makes the widget absolutely useless”
“I can't shift tasks between custom sections. For example a new task that is created under the default "to schedule" sect”
“cannot add a new task. basic functionality does not work”
3. Device Compatibility Issues
cluster 3/8Users report problems with app compatibility across various devices and operating systems.
“latest version says I need to update to use the app but the play store says it's incompatible”
“not compatible with device techno pova. please resolve”
“Cannot be installed on a hauwei tablet”
4. Account Access and Management Problems
cluster 4/8Users encounter issues with account access, deletion, and payment requirements.
“after the trial ends it just lock my asana webpage and block my access to my work unless I paid and upgrade my account”
“cannot delete your account without installing this”
“my entire account is gone. Asana permanently deleted everything”
5. Collaboration and Communication Issues
cluster 5/8Users experience problems with team collaboration features including mentioning and notifications.
“I CAN'T MENTION COLLABORATORS with @ when leaving a comment, nothing happens when I click on suggested names!!!”
“team invite is not even working properly”
“reloading my inbox doesn't show new notifications that are there.”
6. UI/UX Design Problems
cluster 6/8Users report issues with the interface design including layout problems and inconsistent experiences.
“the filter/view/new task control covers over the last viewable item on the screen”
“Desktop app is good, but mobile app lacks the same advanced sorting options”
“constantly accidentally swiping and marking them complete”
7. Pricing and Payment Concerns
cluster 7/8Users express frustration with pricing models, payment practices, and paywall limitations.
“extortionate pricing is disappointing. MUST pay for multiple seats”
“can't proceed on desktop with ANYTHING due to paywall”
“They conveniently omit from their pricing/plan comparison page that you must sign up for a minimum of 2 users”
8. Feature Limitations and Missing Functionality
cluster 8/8Users report missing features and limitations compared to desktop version or previous releases.
“How hard is it to make private notes widget available for mobile version?”
“can't find how to create a recurring task anymore”
“not being able to drag and drop either tasks or sections to reorder.”
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
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