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Google Keep - Notes and lists: What Users Actually Complain About

Google LLC · PRODUCTIVITY · Android · Google Play 4.7★ · 2,632,015 ratings

300 reviews analyzed 57 negative (≤3★) 6 pain clusters updated Oct 18, 2026

Overview

The app faces significant challenges with sync reliability, reminder functionality, and security concerns, while also lacking essential features and experiencing UI/UX issues. These problems collectively impact user trust and the app's effectiveness as a note-taking solution.

Top complaints

1. Sync and Reliability Issues

cluster 1/6
7% of complaints●●●●○ sev 4/54 reviews

Users report persistent problems with note synchronization and app reliability, affecting their ability to access and maintain their notes across devices.

“Notes are not syncing. Google this is the best cloud feature you got and it's not working.”
“sync not getting updated”

2. Reminder and Notification Failures

cluster 2/6
7% of complaints●●●○○ sev 3/54 reviews

The reminder feature is frequently reported as broken or unreliable, with users experiencing missed notifications and functionality failures.

“The reminder feature completely broke after the update. It used to work perfectly fine, but now the app absurdly forces”
“reminders are not being triggered at the set time. no notification appears from calendar”

3. Security and Privacy Concerns

cluster 3/6
4% of complaints●●●●● sev 5/53 reviews

Users express significant concerns about the lack of encryption, security features, and privacy protection in the application.

“not encrypted, will share your info. use literally anything else!!”
“give an option to lock the notes both in web and mobile app. with a pin or password.”

4. UI/UX and Formatting Problems

cluster 4/6
7% of complaints●●●○○ sev 3/54 reviews

Multiple issues with the user interface, including bugs, poor design, and formatting problems that affect the note-taking experience.

“The UI keeps bugging out and swapping around the order of my notes at random.”
“when I am erasing any numbered line than it's not going to auto adjust number sequence”

5. Feature Limitations and Missing Functionality

cluster 5/6
7% of complaints●●●○○ sev 3/54 reviews

Users report a lack of essential features including private notes, formatting options, and advanced tools compared to competitors.

“should include a private notes”
“genuinely has no features and text formatting options”

6. Performance and Compatibility Issues

cluster 6/6
7% of complaints●●●○○ sev 3/54 reviews

Users experience performance problems, device compatibility issues, and difficulties with app updates on older devices.

“Está muito lento no meu dispositivo agora”
“stopped making it available on one of my older tablets which is stuck on Android 8.1 .0”

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