Prime Video: What Users Actually Complain About

Users are frustrated by persistent ads even after paying for ad-free subscriptions, violating their expectations.

“still sneaking in ads after I pay for no ads. why in the world am I paying for NO ADS to be forced to watch a 40 second”

“Ads even after taking a subscription!”

“There is no bigger thief than you; you still run ads even after taking the money—you thieves.”

Users report too many ads with long durations that disrupt viewing experience.

“too many ads worst of paying money for watching just ads...”

“Ads are getting ridiculous”

“Too many ads with long duration 2 min. 3 minutes ads are unacceptable. Ads coming every 15-20 minutes during a movie is”

Users experience frequent crashes, freezes, and slow performance that disrupts usage.

“so many lags and glitches even after paying”

“app crashes and full of bugs”

“App closing while trying to open downloaded series”

Users report various issues with video playback including stuttering, freezing, and quality problems.

“video constantly stutters while audio keeps playing”

“whenever watching live sports it will stop after 30 seconds”

“has inconsistent issues with video playback”

Users report problems with subscription management, payments, and unexpected charges.

“anything you want to search and watch seems like it cost you money now days. I thought the movies were free after taking”

“I do not consent to this. And I'm havng prroblems cancelling my membership.”

“I have paid 799 but still not received my subscription 😕 Very bad customer service”

Users find the interface difficult to navigate with poor design and user experience.

“pathetic UI compared to Netflix or even Jio hotstar”

“soo difficult to navigate. this app has got so complicated!”

“Bad UI, bad shows and unskippable ads to subscribed users.”

Users report problems accessing content, including unavailable videos and missing content.

“can't play some videos showing unavailable”

“NHL games say unavailable in area. both teams are over 1000 miles away. bundle movies like Harry potter, lord of the rin”

“after buying that God damn subscription I still have to rent the movie i want to watch?”

Users experience various technical issues including loading problems, casting issues, and device sync problems.

“App doesn't even load up anymore app boot then just infinite loading circle can't do anything?!?”

“casting to a tv or chromecast, the app gets confused about which episode it is playing”

“switching between devices often loses what episode or progress get 'offer' popups when launching the app that keep comin”