Disney+: What Users Actually Complain About

Users frequently report problems accessing their accounts, including login failures, account ineligibility, and profile loss.

“I can't enter my acc6”

“Can't login to new app, my account is not found, even though I have a subscription.”

“I cannot even access my account, it's not user friendly”

The app frequently freezes, crashes, buffers, and experiences general instability during use.

“keeps freezing after ads, literally can't watch anything”

“app freezes alot and keeps buffering”

“it keeps on shutting down and disappeared from my main menu”

Users complain about too many ads, including ad breaks during content and ads appearing despite premium subscriptions.

“COMMERCIALS GALORE”

“Five 2 minute commercials if you don't pay extra”

“abusive obnoxious amount of commercials, absolute greed.”

Recent app updates have caused problems including lost profiles, missing features, and degraded user experience.

“The new app is poorly constructed you cannot add other devices”

“The old app was way better. They made the new app way less user friendly.”

“After the update, they force me to login again, wipe out my profile and i lost all my saved movies.”

Users experience issues with video playback, buffering, device connectivity, and content not resuming properly.

“i can,t connect to TV even i already write the code”

“videos move at 6 frames per second”

“My phone data/network speed is 603mbps why then do I consistently receive a buffering symbol”

Users express frustration with frequent price increases and concerns about value for money.

“too many price increases, not enough value”

“$79.99 all the way up to $139.99 a year is crazy and greedy”

“keep raising prices. ridiculous.”

Users report issues with downloading content and accessing offline content, defeating the purpose of the download feature.

“Download Issues still not fixed after years of service. App can't show download progress”

“Unable to access downloads while offline, which is the purpose of downloads.”

“won't download episodes for offline viewing”

Users find the new app interface less user-friendly, with navigation issues and missing controls compared to the previous version.

“shocked with the new app. it was not pleasant to look at. The user interface is worse.”

“The UI is very slow and feels like a bad knock off version of another app.”

“The worst interface. The old app was much easier to navigate”

The app doesn't work properly with various TV models and devices, particularly after updates.

“horrible with Sony tv”

“Doesn't play the video on my Xiaomi mi tv”

“new app on smart tv doesn't work”

Users experience loss of watch history, profiles, and saved content, with no clear way to recover them.

“lost all shows saved to watch list”

“The new app also didn't sync with the old one and all the shows I've watched or was watching or had on my watch list are”

“everytime I open the app I have to relogin. All my watch history has been wiped and profiles as well.”