HBO Max: Stream TV & Movies: What Users Actually Complain About
Overview
The streaming app faces significant challenges with subscription management, excessive advertising, and technical performance issues. Users are particularly frustrated by payment problems, app crashes, and content limitations, which collectively impact their viewing experience and satisfaction with the service.
Top complaints
1. Subscription and Payment Issues
cluster 1/7Users report problems with upgrading, renewing, and managing subscriptions, along with payment processing errors.
“tried to upgrade subscription once locked into basic plan. It's a shame. I was trying to give you MORE money”
“unable to switch plan. Invalid payment information, please try again”
“cancelé la subscripción y me la siguen descontando de mi cuenta!!!!”
2. Excessive and Disruptive Ads
cluster 2/7Users are frustrated with the frequency, length, and intrusive nature of advertisements in the app.
“Ads are getting silly. Do I really need to watch an ad before viewing a trailer?”
“now have adds you have to interact with or it won't play the show. these people are scum bags”
“Great for those who enjoy watching ads. Great for those who enjoy rewinding, and watching more ads”
3. App Performance and Technical Issues
cluster 3/7Users experience frequent buffering, stuttering, freezing, and crashes that disrupt their viewing experience.
“constantly buffering. app is the worst of all the streaming apps”
“micro jumping through each frame. I've had to uninstall and reinstall it multiple times”
“The only thing this does is showing Arcose error while trying to log in”
4. Content Limitations and Availability
cluster 4/7Users report insufficient content selection, missing shows, and availability issues for certain content.
“the app is good but the movies are few”
“not enough content. more movies require. zero ways to adjust playback speeds”
“unable to watch the white sox vs Cleveland game live on my phone because it says content unavailable”
5. Device Compatibility Issues
cluster 5/7Users report problems with the app working properly on various devices and platforms.
“HBO Mac App doesn't work anymore on Chromebook, the browser version is too slow”
“On my TCL QM6K there are persistent playback issues that don't occur on other streaming apps”
“Doesn't work on Sony TV!!”
6. Pricing and Value Concerns
cluster 6/7Users express dissatisfaction with pricing, rate increases, and perceived value for the service.
“charged me $20 for one baseball game and then told me to upgrade the next day”
“annual price increases are getting insane”
“this app too expensive”
7. Login and Account Access Problems
cluster 7/7Users experience difficulties signing in to their accounts and accessing their subscription.
“wouldn't let me sign in like I already put the email address or phone number”
“Blocking VPN connections for paying customers is the best way to make sure people pirate your app”
“"invalid payment information" when I try to pay with my card”
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
Read the API docs Get a free API keyBuilt from public app-store reviews · not affiliated with Apple or Google · clusters are LLM-generated from real user quotes.