App Store: What Users Actually Complain About

Users express frustration with Netflix removing popular shows and canceling series they enjoy, replacing them with content they don't prefer.

“They keep removing good shows like The Office, Grey's Anatomy, and replacing them with crappy dramas”

“they keep taking off all the good shows and replace them with corny teen shows”

“Julie in the Phantoms best show ever - canceled. No good Nick - canceled!”

Users are upset with frequent and significant price hikes while feeling the content quality and selection has declined.

“Netflix price started getting really expensive and I think it's kind of outrageous.”

“I was ok with price increases back in the 2010s but now it's too much”

“prices keep going up while quality goes down”

Users are angry about new policies that prevent sharing accounts outside the household, particularly affecting students and those with multiple locations.

“household Wi-Fi feature makes it impossible to share account across locations”

“Now with the new update we can't log into Netflix outside our own home.”

“college student is completely screwed in this! Because I don't go home every 2 weeks I'm now forced to get a new account”

Users report frequent app crashes, freezing, buffering problems, and general instability across various devices.

“Netflix constantly froze. Buffered. Forced closed in the middle of shows.”

“The app has been freezing and crashing accords all devices, iPhone, PS5, Nvidia Shield TV”

“every click of the remote Netflix takes atleast 30 seconds to process and load”

Users complain about declining content quality, inappropriate recommendations, and poor content filtering options.

“Content has taken a real dive in quality. Too much reality tv trash”

“I'm sick of seeing the same ones suggested to me all the time. I've watched them all!”

“Even when I press thumbs down or "remove from this row" the show is still showing”

Users are frustrated with recent app updates that changed familiar features, making navigation more difficult and less intuitive.

“The latest app update changed standard features - back button now pauses instead of skipping”

“new layout makes it hard to browse and find content”

“Every update is worse than the one before. When I started years ago you had like 8 pages of every genre.”

Users report slow download speeds and limitations on the number of downloads allowed per month, affecting offline viewing.

“It takes so long to download just one show! Sometimes nearly an hour”

“You can ONLY download up to 15 items each calendar month, regardless how large they are.”

“when I'm downloading things I have to stay on the Netflix app and keep my phone on and if I dont the downloads won't dow”

Users report unhelpful customer service representatives, difficulty resolving problems, and lack of proper support.

“Customer support was unhelpful and hard to understand, called me a liar”

“They will just quote back the error website, tell you they 'escalated your issue' without you receiving any record.”