App Store: What Users Actually Complain About

Users find the app confusing, difficult to use, and overly complex with unnecessary features.

“The app is confusing and difficult to use. If you have to have an hour long introduction video, that's an indication the”

“Too complex to even answer my simplest budget needs”

“layer on feature after feature after unnecessary feature that makes it so fantastically complicated”

Users dislike recent UI changes that have reduced functionality and increased confusion.

“HATE the redesign. Now they've added a ridiculous, useless, overly busy Home Screen”

“this redesign terrible and the UX team needs a talking to”

“The new UI flow for assigning money to overspent categories has traded speed and functionality for 'slick' UI that gets”

Users experience problems linking accounts, maintaining connections, and with bank integrations.

“I spent the better part of an hour trying to link the accounts on and off, getting an error message with a message telli”

“they don't support the bank integration methods that are going to be more frequently used in the future”

“There are multiple accounts that never connect on their own. If you want to update them you have to manually reconnect a”

Users report the mobile app is slow, sluggish, and lacks functionality compared to the desktop version.

“The mobile app has just been getting steadily more confusing, sluggish, and cumbersome. I can't use the mobile app anymo”

“Large number of functions are only available through the PC version”

“The new app design is too slow and steppy. The pauses between touch and action is aggravating”

Users are frustrated with frequent price increases and subscription policy changes.

“The upcoming raise in price is seriously forcing me to consider finding another budgeting tool.”

“Another price increase. They pulled a landlord tenant situation”

“YNAB advertises on all subscription levels that you can 'cancel anytime'. But that's not the case with YNAB. They make y”

Users face difficulties with categorizing transactions, importing data, and reviewing transactions.

“Categorizing transactions is so tedious especially when you cannot link your bank account.”

“I have to reset one of my connections. The other account just never even bothers to import”

“removed the transactions ready to review banner from the top of the Plan page”

Users report poor customer service with slow response times and ineffective solutions.

“Their customer service has always been spotty but it's getting worse. In several years of reporting issues and problems,”

“Their support is about as useful as a paper towel for wiping up a flood”

“The YNAB service apparently can't match that to my account”

Users are frustrated with being forced to adopt new UI elements they don't want or need.

“Forced to adopt it. I don't want to constantly relearn the layout”

“How it treats credit card balances and budgeting — it's terribly confusing”

“The monthly contribution is described as 'Spend up to this amount each month' but that's not the function”