Coinbase: Buy Crypto & Stocks: What Users Actually Complain About

Users frequently report being locked out of their accounts without explanation, facing verification problems, and struggling to regain access to their funds.

“I have been attempting to reach support for over three months now in order to gain access to my old account.”

“locked out for no reason. I was locked out for no reason and unable to access my funds.”

“My account was abruptly suspended and I was unable to buy more crypto. No notification was sent.”

Users express frustration with unhelpful support staff, long wait times, and lack of accessible communication channels.

“worst customer service. You cant talk to anyone they only way is threw the chat.”

“It is absolutely mind boggling how unhelpful and circular their customer support is”

“Zero customer support with coinbase. I've been trying for 2 days to reach an actual human”

Users report unexpected account freezes, limitations on transactions, and funds being held without clear explanation.

“Coinbase randomly blocked services on my account during crucial profitable moments”

“My account was completely froze over a $50 purchase of bitcoin because i have insufficient funds”

“They will hold your money without any response to you. My funds placed on a '24 day hold'”

Users complain about excessive transaction fees, which they feel are unfair and exploitative.

“They 100% screw you over with fees. It costs 1.99$ to buy any type of cryptocurrency.”

“fees are ridiculously high, they charge high fees when buying and converting cash to crypto”

“charge excessive fees. they kept half of my money for every transaction.”

Users struggle with the identity verification process, experiencing repeated rejections and unclear requirements.

“I submitted my ID 5 times and your system fails to verify it. I've written to customer support”

“they dont have the ability to verify Capital One banks, ID verification process rejected multiple times”

“Impossible to verify your bank account because it has an error every 5 seconds”

Users face problems when trying to withdraw funds, with reports of failed transactions, delays, and unexpected errors.

“When trying to withdraw what i had left, this stupid app never let me take my money out.”

“wont let you withdraw your crypto or your money freely. Coinbase do not accept passports.”

“server error that stopped me from selling my crypto directly led to me losing over 15% of my portfolio.”

Users report technical issues with the app including freezing, poor UI design, and missing features.

“The new advanced dashboard freezes every other second. It's unusable at times.”

“The latest update decreased functionality. Watchlist is limited to 5 items. Horrible UI.”

“app has a problem with recognizing when I swipe up or down thinking its left or right”

Users express worries about account security, lack of insurance, and potential unauthorized transactions.

“There is no customer service number to call if anything happens to your assets, which is a very scary thought.”

“SMS is not a secure 2FA medium. Hackers and scammers have several tools in their arsenals”

“terrible security, no insurance, if you get hacked or something they will not get your money back”