PayPal - Pay, Send, Save: What Users Actually Complain About

Users report arbitrary holds on their funds and limitations to their account access without clear explanation.

“They will hold your money after someone sends it to you for 72 hours!!!! So don't think you can get your money instantly”

“PayPal will arbitrarily decide to hold our funds for weeks before releasing them.”

“my account has been limited and any money in my account balance will be put on hold for 180 days”

Users express frustration with difficult-to-reach and unhelpful customer support representatives.

“It's really hard to get to someone when there's a problem. I was disconnected while talking with the first rep after 20”

“PayPal's continued commitment to providing less than the bare minimum of service”

“I called PayPal more than 10 times. each customer service say something different.”

Users experience significant delays in transferring and accessing their funds through the platform.

“I made an instant transfer in the morning 3 days ago and paid an instant transfer fee. It has been 3 days and the money”

“PayPal thought it would be an amazing idea to hold those funds for 21 days”

“transfer sometimes 1-2 weeks to be paid out”

Users struggle with the verification process, facing obstacles when trying to link bank accounts or complete required documentation.

“I received an email that $70 was returned to the buyer because my account was not "verified".”

“I tried to link my bank account, and got up to the confirmation of it. I was never given the "activate instantly" option”

“they want photographic evidence of your social security card, if not your account will forever have a restriction”

Users report unfair and inefficient dispute resolution processes that often favor sellers over buyers.

“PayPal somehow came to the conclusion that the seller never confirmed they received the item despite clear evidence in t”

“I was told by PayPal to file a claim which within minutes that claim was denied”

“If you have any kind of dispute or anything above and beyond routine transactions resolution becomes a nightmare”

Users experience technical problems with the mobile application including crashes, freezing, and poor navigation.

“Half the time you get stuck at a black white screen after putting in your login credentials.”

“The app is borderline unusable. 90% of the screen real estate is taken up by ads”

“The app itself crashes all the time. I can't login on the app because it says the info is wrong”

Users report issues with fraud protection systems that sometimes fail to prevent unauthorized transactions.

“PayPal refused to refund my money. I tried emailing and never heard back.”

“PayPal is supporting criminal networks. My bank declined the transaction because it was fraud”

“My account was hacked by hackers who were able to bypass my 2-step authentication”

Users express frustration with excessive fees and lack of transparency in fee structures.

“The fees are ridiculous compared to all the other money apps out there and their service is HORRIBLE!”

“PayPal swiped 3% of that money in an instant. $80 of security deposit gone over a mistake”

“it costs me money to send money to other people whether they have PayPal accounts or not.”