App Store: What Users Actually Complain About

Users frequently experience account lockouts, restrictions, and inability to access their funds or execute trades.

“Robinhood restricted my account so I couldn't buy/sell anything. I couldn't pull my money out”

“account got locked down. No idea why. Robinhood couldn't tell me. Still can't.”

“They suddenly restricted the account and locked my money simply because I tried accessing it while traveling abroad.”

Users report unresponsive, slow, and unhelpful customer service with extended response times and lack of resolution.

“inadequacy of customer service, representatives have consistently demonstrated a lack of knowledge and clarity”

“customer service is nonexistent, they usually take over a week to reply to issues”

“I emailed them about my issue and it took them 11 days to respond ! 11 days !”

Users face difficulties withdrawing and transferring their money to external accounts with significant delays.

“I can't get my money out to go into my bank account. I am really disgusted.”

“It's been 3 DAYS SINCE I REQUESTED MY ACAT TRANSFER IN THIS RED MARKET YOU WOULD ASSUME ROBINHOOD WOULD GIVE ME TIME to”

“I begin my withdrawal process, and it gets ref”

Users report unexpected trading restrictions, halted buying activities, and concerns about market manipulation.

“Robinhood decided to halt all buying activities on these stocks, and only left the option to sell”

“wouldn't let me buy this stock. The app said I could only sell my investment”

“Robinhood charges hidden fees and sells your data to big money for manipulation”

Users experience app crashes, freezing, slow performance, and outages that prevent trading and portfolio access.

“app freezes a lot and charts don't update in real time making it hard to make decisions”

“The important morning hours have been glitchy with orders not going through. Then came the fateful all day outage”

“My app is been so slow, worse every day. Taking forever to load the stocks I own”

Users face challenges with identity verification, document submission, and account verification processes.

“Immediately froze my account. Mind u all transactions cleared fine. I provided all appropriate documents”

“They rejected my application 4 TIMES and when I asked the help center why, they said 'we don't know, that's just what th”

“required to upload your documents to verify your identity; seems straightforward”

Users report issues with trade execution prices, inaccurate pricing displays, and unauthorized liquidations.

“Robinhood did me a disservice and closed my trades at NOT THE BEST PRICE!”

“They show inaccurate pricing to 'simplify' your experience. Its also when you try to sell it sells your stocks for less”

“Robinhood force liquidated my holdings without my consent claiming it was risk mitigation”