Strava: Run, Bike, Walk: What Users Actually Complain About

Users frustrated with premium subscription model, pricing, and removal of free features behind paywalls.

“basic features locked behind expensive paywall, free version becoming unusable”

“Strava has thrown the subscription model at its users like so many others. ($60 a year is pretty wild if you ask me)”

“features that were free continue to be put behind a paywall”

Inaccurate GPS tracking, mapping issues, and unreliable activity data recording.

“app doesn't track entire activities, inaccurate mapping, diagonal lines”

“the GPS is all jacked up and its really frustrating. Good thing I have a Garmin for back up”

“distance recorded by this app per activity is inaccurate. It always gives a smaller course that the one you really run”

Poor performance and functionality of Apple Watch app with syncing problems and limited features.

“Apple Watch integration remains terrible and they've done nothing to improve it for more than a year”

“cannot view the route on Apple Watch which would be invaluable for new trails”

“The Apple Watch app is an embarrassment. There are dozens of threads about issues people have with data syncing, lost di”

Frequent app crashes, bugs, performance degradation, and battery drain issues.

“I have tried deleting and redownloading this app over 5 times today. It has not opened once”

“map performance worse, app crashes, inconsistent behavior”

“The quality of this app has been deteriorating in recent years”

Poor customer service response times, unhelpful AI chatbot, and lack of support options.

“terrible customer service, AI chatbot no help, ghosting users”

“took over 2 months to get a response on a support ticket. Radio silence from customer support”

“there are such limited options for customer support it was this or make a TikTok and tag Strava”

Bluetooth connectivity problems, data sync failures between devices, and integration issues.

“every time without fail since 2017 I've had to manually reconnect my Bluetooth as it doesn't want to connect”

“ride, walk, and run activities only sync from my watch about fifty percent of the time. They disappear forever”

“can't get the watch app to sync to the phone app so you can't have both bike computer and heart rate”

Lack of support for certain activities, limited features, and removal of previously available functionality.

“I wish it had better swim tracking. I wish it had: open swim, lap swim, a setting for when you are wearing flippers”

“does not offer a swim tracking option. You can not record specific water sports without having your phone”

“no way to flag activities and no way to change gear from the app”

Problems with account creation, login, subscription management, and data privacy concerns.

“tried to log into my previous account strava continuously made me make a new account”

“somehow, when I started the free trial, it started a new account for me”

“difficult to delete account, privacy violations, location sharing risks”