Strava: Run, Bike, Walk: What Users Actually Complain About
Overview
The primary pain points revolve around login failures, subscription issues, and app instability, with significant complaints about activity tracking failures and GPS accuracy. Users express particular frustration with aggressive premium subscription prompts and unauthorized charges.
Top complaints
1. Login and Authentication Issues
cluster 1/7Users frequently experience login failures, server errors, and account access problems.
“Got logged out and can't login anymore (server error)”
“unable to login after updated..plz fix the problem”
“Strava have started blocking GrapheneOS so I can no longer login to the app.”
2. Subscription and Payment Problems
cluster 2/7Users report unauthorized charges, subscription frustrations, and paywall limitations.
“forces you to pay for subscription”
“auto purchase after free trial app without my consent, I want to refund my money.”
“did not appropriately display cost of $79.99. reported as a scam.”
3. App Crashes and Instability
cluster 3/7The application frequently crashes, becomes unresponsive, or enters boot loops.
“logs me out and crashes all the time, completely unusable”
“entirely broken. kicked out and now boot loops with server errors”
“keeps crashing”
4. Activity Tracking Failures
cluster 4/7Users experience lost activities, tracking interruptions, and data recording problems.
“Start recording my ride, get home, open app, no longer tracking my ride. This happens about 50% of the time.”
“it stop taking activity in middle and and don't recover All activity”
“didn't save my activity . it says the activity record failed”
5. GPS and Data Accuracy Issues
cluster 5/7The app struggles with GPS signal acquisition, distance tracking, and data display accuracy.
“Takes ages to find GPS signal. Been waiting 20 minutes and still nothing lol”
“doesn't show or misshow the distance covered”
“These apps do not show the correct time and distance.”
6. Premium Push and Paywall Frustration
cluster 6/7Excessive premium subscription prompts and basic functionality being paywalled annoy users.
“Every 3 seconds the "start your trial now" prompt pops up trying to make me pay for it.”
“even basic functionality and accuracy that I can get free from my garmin app is obnoxiously paywalled.”
“so so much advertisement for the premium version. it's annoying 😡”
7. Device Compatibility and Connectivity
cluster 7/7Users report issues with specific devices, operating systems, and connection problems.
“doesnt work on my android phone now”
“Cannot pair Fitbit Versa 4 with Strava. Continues to have an error connecting.”
“error connecting to your device with Samsung watch after many years”
More Health & Fitness pain reports
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
Read the API docs Get a free API keyBuilt from public app-store reviews · not affiliated with Apple or Google · clusters are LLM-generated from real user quotes.