Peloton - Fitness & Workouts: What Users Actually Complain About

App fails to connect with devices, tracks workouts inconsistently, and loses connection during activities.

“The app on my watch just doesnt seem to ever want to connect or track my workouts.”

“app does not continuously transmit heart rate data to the bike during a workout”

“App won't hold heart rate and freezes/disconnects. I've restarted the watch and it's still the same issue.”

Heart rate monitoring freezes, disconnects, or fails to accurately track during workouts.

“heart rate monitor freezes seconds after starting a workout. Every other app tracks heart rate perfectly.”

“The recent May update does not connect the Heart Rate and the leaderboard screen stays displayed which takes up a lot of”

“Heart rate constantly disconnecting from the bike mid-ride.”

App crashes frequently, performs poorly, and has various technical glitches affecting user experience.

“Crashes in backgroud when doing "just lift/walk/run" etc”

“crashes whenever I unlock my phone no matter what I do”

“app is malfunctioning and support not helpful. workouts suddenly have split screen with class count and it won't go away”

Recent app updates break functionality, cause connectivity problems, and introduce new bugs.

“this update breaks the connectivity for the pixel watch 2 again.”

“The recent update to the Feed is a huge step back. Showing teams I'm not a part of, and hiding my friend's workouts.”

“Latest update doesn't allow for stacked classes to be reordered.”

Users express frustration with frequent price increases, confusing subscription models, and billing issues.

“price hikes galore... I just spent over 1k on their new bike and they've increased the monthly fee to $50! it's ridiculo”

“doubled the monthly fee from $12 to $24 if you want to take more than 3 classes A MONTH”

“Peloton double billed me for six months”

Users report poor customer service experiences, unresponsive support, and unresolved issues.

“Support is very poor; no responses to tickets raised weeks ago. Have emailed Peloton customer service twice with zero re”

“Customer service is terrible as well”

“Peloton customer service is useless and I was lied to”

App interface issues, problems with the feed display, and leaderboard visibility concerns.

“Buggy app that is getting worse. Casting no longer works... Feed no longer shows most of my friends' workouts.”

“Recent update makes the leaderboard take up 1/3 of the screen when doing a strength class in horizontal mode, with no wa”

“The app is now stuck in dark mode. It can be changed manually but that doesn't carry over”

App fails to properly track outdoor activities, loses workout progress, and has logging issues.

“3.67 update does not track distance. Had to go back to version 3.66.”

“The app doesn't log my outdoor activities when prompt to. The distance stays while the timer is moving, its so confusing”

“Every dang time I use it for outdoor walks or runs, it closes or crashes on its own and doesn't save any time I spent wo”

Problems with specific devices, missing features on Android, and casting functionality.

“Can't cast to Firestick”

“The Peloton Android app still features missing compared to iOS version. No leaderboard or wearOS integration on Android ”

“can no longer cast from phone to my TV”

Issues with account transfers, subscription confusion, and billing discrepancies.

“I moved from the UK to Canada. Have now spent hours on the phone with Peloton trying to move my account to Canada. 5 mon”

“Purchased an annual membership in error - did not realize this app has nothing to do with the bike OR with the company i”

“Peloton allows you to be double charged for memberships and then has a policy that they can only refu”