Revolut: Spend, Save, Trade: What Users Actually Complain About

Users report problems with identity verification processes, including repeated ID requests and verification failures.

“Cannot verify identity, my valid excellent shape ID card get rejected constantly”

“Verification through email is failing, the button does not work at all and cannot use all the services I want”

“How many times does it need my ID? I've already taken a photo of my ID at least 6 times and it's not letting me move on”

Users experience difficulties accessing their accounts and face unexpected account closures without proper explanation.

“account was restricted for about 12 hours, without any visible reason”

“they froze my money for 2 months, all then to just close the account. useless bank”

“can't access my account”

The application frequently crashes, especially during critical processes like ID scanning, and has various technical bugs.

“keeps crashing”

“App crashes after scanning ID during account creation. After scanning my driving licence the app just goes blurry and do”

“watch out: the app is vibe coded and is full of bugs!”

Users report unhelpful customer service with AI-generated responses and lack of accessible support channels.

“Spent hours with support guy who kept copy pasting verbose replies from ai chat without attempting to help”

“there is no easy way to contact support unless you have the app and this has really made it a poor app to use if you nee”

“Useless for Non-EU citizens. Asks for Residence Permit set up BLINK. No customer support, only AI that hallucinates”

Users discover unexpected fees, price increases, and complicated fee structures that aren't clearly communicated.

“sugalvojo užkelti dar 55eur per metus brangiau,o ką už juos pridėjo: eSim 2gb interneto duomenų ir duolingo kurio gyveni”

“joined a week ago and they put up prices 6 days into my subscription by 15%. Can't actually believe any company would ev”

“the app itself has a lot of hidden fees and is very tricky to delete an account”

Users encounter issues with money transfers, including verification delays, stuck funds, and complicated payment processes.

“UNSAFE APP It's the worst app for money. I used it, and my money got stuck. I withdrew it with great difficulty”

“My PayID transfer was put into a 21‑day verification and support guaranteed the money would return to me after the 21 da”

“A simple task as sending someone euros doesn't send it from my euro account, instead it converts and charges you from th”

The application has poor user experience with confusing interfaces, unresponsive elements, and complicated processes.

“I can't sign in, because the screen of signing in, doesnt feel, when I touch the numbers of the password. It seems insen”

“resetting the contactless limit is unnecessarily complicated”

“Theres no simple way to view, edit or delete existing payee/recipient details can only add new”