Acorns: Save & Invest Money: What Users Actually Complain About

Users frequently experience account locking, linking problems, and unauthorized access attempts, preventing them from accessing their funds.

“Someone hacked my account, changed my email address and attempted to change the linked bank account.”

“My account has now been locked for the fourth time in one week for no clear reason”

“they locked my whole account, including my debit card... I was left with no access to my funds”

Users report consistently poor customer service experiences with long wait times, unhelpful representatives, and language barriers.

“customer support has gotten consistently worse over the years and is now very poor”

“Customer service is the same woman I can't understand her English honestly I think she uses that to her advantage cause”

“customer service is super unhelpful. I've went back and forth with at least 4 different people”

Users experience problems with the round-up feature including delays, not working properly, and unexpected withdrawal amounts.

“it waits until it adds up to at least $5.00, and then they take at least $5 out of your account at one time”

“I had over $700 in roundups I was trying to invest and the whole time I had em, it didn't let me invest em”

“round-ups randomly stopped working and they never explained why”

Users face significant challenges when trying to close their accounts, including delays in fund transfers and ongoing charges.

“If you value your money, time, and self respect do not use this app!! For weeks now I have been trying to get my money”

“began the process to close my account but kept having withdrawals weekly even after request”

“When I called to close the account, the rep told me I will get my funds transferred... Took 10 business days”

Users experience frequent issues with linking and unlinking their bank accounts, causing disruptions in service.

“my account becomes unlinked (cards I'm using for round-ups). Always go back and re-link them but it's come to the point”

“I tried multiple times to re-Link my account to no avail and the over 30 minute wait times when I called in is unaccepta”

“unlinked my checking account only to find it was still being used for deposits”

Users report significant delays in withdrawing their money, with some waiting weeks to access their funds.

“it takes 3 to 6 days to give you your money back after they've sold your stocks”

“I went to withdraw some of the money and it's been over a week and still no money in my account. This is unacceptable.”

“They deposited it within 24 hours, and immediately locked my account due to "suspicious activity."”

Users report problems with referral programs not being properly credited and promotions not being fulfilled as promised.

“shared with several friends and all were pending and never fully went through”

“I referred three of my family members, and they are also investing. According to the acorn policy, the rewards should be”

“I referred SIX people... The way you have to complete referrals is so complicated”

Users express dissatisfaction with low or negative investment returns and question the effectiveness of the investment strategy.

“I have been very frustrated with a very low (0.9%) gain which was BEFORE Covid.”

“I do NOT see how their +/- gains and losses with the investments I chose ALWAYS had a loss, never a gain”

“after a year I have 2percent gain (before fees)”

Users report unexpected charges, subscription confusion, and price increases without proper notification.

“they will charge your card for any little thing, when it is their”

“I was not notified that I would be charged any money... Apparently they signed me up for a subscription”

“previously paying $5.00 a month and I saw "subscription -$6.00" and I was like”

Users struggle with account verification processes, including document submission requirements and verification failures.

“I've tried to verify my account multiple times (which you must do to pull your money) and how they verify is pulling a s”

“kept telling me that the amounts were incorrect even after receiving”

“they wanted me to send two weeks worth of bank activity to prove that I never received those pennies”