Amazon Kindle: Reading App: What Users Actually Complain About
Overview
The Kindle app suffers from significant stability issues with frequent crashes and compatibility problems across various devices. Users are particularly frustrated with access difficulties, sync problems, and the removal of useful features like orientation lock. These issues collectively create a poor user experience that undermines the core functionality of the app.
Top complaints
1. App Crashes and Instability
cluster 1/7Frequent app crashes, freezing, and instability issues disrupting the reading experience.
“App keeps closing for no reason”
“constantly crashing. I use a Samsung tablet to read my books. the past 3 or 4 months this app has been total trash.”
“Has started freezing several times a day”
2. Device Compatibility Issues
cluster 2/7Problems with app functionality on various devices including foldables, Chromebooks, and newer Android versions.
“won't work with android 15”
“latest update doesn't work on samsung fold. it suddenly forces the books to show 2 narrow pages on the screen at once”
“Does not work on Windows 11 laptop”
3. Bugs and Glitches
cluster 3/7Persistent bugs and technical issues affecting basic app functionality and performance.
“it's really buggy and very poor in features. 2026 update: still buggy. still have to frequently restart to listen to aud”
“continually crashes on my viwoods ai device but that maybe aquirk in their Android implementation”
“Hard to install”
4. Access and Sync Problems
cluster 4/7Difficulties accessing purchased books, syncing across devices, and maintaining library access.
“Unusable. won't update to required version, can't open or read anything in my Kindle library”
“normally a great app. july 28th update seems to have broken the ability to sync between devices.”
“i don't like being forced to use an update to read books i know should work still on my old devices”
5. Missing and Removed Features
cluster 5/7Frustration with useful features being removed or missing, such as orientation lock and book management.
“Rotate lock missing in S11 tablet kindle. This trend of features disappearing in apps is getting old.”
“Last update broke the orientation lock for sm-210. Reinstall and restart have not recovered the feature”
“there needs to be a book management page, and library books need to be easier to return”
6. User Interface and Navigation Issues
cluster 6/7Problems with app layout, search functionality, and unwanted interface elements.
“An update just added two useless buttons that are always present on the screen in full screen mode and can't be removed”
“Browsing for books after the update is awful. I have to go on the actual Amazon website so I can actually look for anyth”
“impossible to search”
7. Payment and Account Problems
cluster 7/7Issues with payment processing, account access, and lost content.
“struggling with the 1 click payment, doesnt work keeps loading same page”
“Amazon took away my ability to review books. they wont return my emails to help me be able to review again.”
“Perdi VÁRIOS ebooks comprados. Tinha acesso ao app Kindle com diversos ebooks compridos.”
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
Read the API docs Get a free API keyBuilt from public app-store reviews · not affiliated with Apple or Google · clusters are LLM-generated from real user quotes.