App Store: What Users Actually Complain About
Overview
The app suffers from multiple critical issues including functionality problems, credit system failures, and performance crashes. Users are particularly frustrated with the credit system and app crashes, which represent the most severe pain points affecting their experience.
Top complaints
1. App Functionality Issues
cluster 1/8Users report problems with core app features including search, navigation, and basic functionality.
“The app is terrible. You can't search only books you own, making it difficult to find things sometimes.”
“It's also uneasy to navigate the app. Functionality needs simplified and the search capability in the app needs attention”
2. Credit System Problems
cluster 2/8Users express frustration with the credit system, particularly credits being deleted unexpectedly.
“THEY DELETE YOUR MONTHLY CREDITS!! I really loved this app at the beginning.”
3. Library Organization Issues
cluster 3/8Problems with sorting and organizing the user's library, including recent sort functionality.
“The library completely reordered itself and no longer sorts by date added or most recent”
“the 'recent' sort option has simply stopped working. Books I am listening to or that I have recently downloaded are no longer showing up”
4. App Performance Issues
cluster 4/8Users experience app crashes, connection problems, and general performance degradation.
“The app just stops playing and loses connection for no reason. This is disconcerting when connected by Bluetooth”
“the app crashes at the loading screen on my iPad. Rebooting didn't help. Updating iOS didn't help.”
“the app crashes CONSTANTLY unless the app is open and the screen is active”
5. App Interface Problems
cluster 5/8Users dislike the new app interface, finding it harder to use and cluttered with advertising.
“The new format for the app is pretty terrible. There are four menus, and three of them are specifically for advertising”
“the App harder to SEE due to a kind of washed-out interface, and harder to use by hiding common features behind additional menus”
6. Subscription Management Issues
cluster 6/8Users report problems with managing subscriptions, including unclear information and poor customer service.
“I contacted Audible customer support and though they were friendly they told me my problem was with Apple because I had”
“nowhere on their website or the app will you find information about subscription choices or how to switch subscriptions”
“Spent 30+ minutes on the phone with super annoying and rude first customer service rep to cancel a subscription.”
7. Book Availability and Access Problems
cluster 7/8Users encounter issues with book availability, previews, and returns.
“I was at hour 27 when the app said in 2-3 days it would remove the book from my library as it is no longer being carried”
“Now the book previews are the beginning of the book rather than an excerpt. I didn't buy either since narration is important”
“I would have to call their customer service, of course a long wait every time, to make a return”
8. Playback and Sync Issues
cluster 8/8Users experience problems with audio playback, volume control, and device synchronization.
“If I try to run any other app, the book I'm currently listening to offloads and the app restarts itself.”
“Syncing needs some major work - takes an eternity and you can't use your phone during the sync process”
“the volume level goes up or down with each pause. For example, listening level is normal, press pause then press play, level changes”
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
Read the API docs Get a free API keyBuilt from public app-store reviews · not affiliated with Apple or Google · clusters are LLM-generated from real user quotes.