App Store: What Users Actually Complain About

App provides inefficient, incorrect, or unsafe routes that significantly increase travel time or create dangerous situations.

“takes you 5 miles to turn around and come back instead of getting off 2 exits that you pass!”

“Waze brought me through a town in an attempt to cut off time from my commute, but the town (with its excessive amounts o”

“takes you down roads that don't exist, has incorrect street names in directions”

Frequent crashes, freezing, and connection problems that disrupt navigation and create safety concerns.

“app crashes every 15 minutes of usage, incredibly dangerous while navigating complex city traffic”

“app hanging up in CarPlay upon launch. The screen just freezes or the map doesn't render”

“Every time I open this app to use it and set a destination, something is broken and 100% of the time I have to force clo”

Poor performance and functionality when using Waze with Apple CarPlay, including freezing and interface issues.

“I hate that you can't report a road closure while connected to Apple Car Play. The arrow always gets stuck”

“The navigation banners constantly interfere with the simple interface of CarPlay. My car does not allow CarPlay operatio”

“latest update kills volume control in my car while using CarPlay, audio stuck on passenger side only”

Unreliable traffic forecasting and estimated time of arrival calculations that don't reflect actual conditions.

“Its algorithm for forecasting traffic seems to be growing less and less reliable. I arrived an hour later than initially”

“You cannot trust the estimated time of arrival in any way shape or form. It seems to think I can make a 1543 mile drive ”

“I was doing 7 mph over the speed limit on a major interstate for numerous hours and I actually saw my ETA increase despi”

Problems with GPS signal detection, maintaining connections, and accurate location tracking.

“waze suddenly can't find gps signal, everything else on my phone can find it”

“It almost NEVER connects to the GPS when I open it and I have to restart the app multiple times”

“GPS is extremely spotty, to the point of having no GPS, with the constant message, No GPS. Showing approximate location”

Excessive battery consumption that makes the app impractical for longer journeys.

“using Waze drains the battery completely every time. Even if”

“battery goes from 70% to 30% in 5 minutes, phone heats up incredibly fast”

“Waze literally eats 50% of my battery power in less than 1 hour of use. I have a new phone too, so I know it has nothing”

Problems with map clutter, interface responsiveness, and overall user experience that affect usability.

“My main issue with Waze after years of use is that because of the onscreen clutter, be it untimely ads or on-map-icons o”

“Sometimes sluggish response getting out of data entry screens(if you make a note about a hazard or whatever)”

“last second notifications when turning, unsafe as you have to keep looking at phone”

Unwanted or inappropriate automatic route changes that override user preferences and create confusion.

“The auto routing feature overrides your manual input in realtime and will send you to a new destination without you real”

“app reroutes me to go home instead of the address I typed in, happened 4 times in 2 months”

“it would change routes on me all of the sudden, it was frustrating and I don't need that kind of distraction”