Uber - Rides, Eats, Hotels: What Users Actually Complain About

Frequent driver cancellations, no-shows, and last-minute trip abandonments causing significant inconvenience.

“The first 2 drivers canceled on me, AFTER ARRIVING TO MY LOCATION & LOOKING AT US & SEEING WE HAD A CART OF GROCERIES!!!”

“drivers will make you wait 10-15min and then cancel on you”

“First You have drivers who will wait all the way up to the last second to cancel the trip.”

Unexplained fare increases, hidden fees, and significant discrepancies between quoted and actual charges.

“ended up getting charged almost 100 dollars because of difference in "time" and "distance."”

“Uber will give you a price and an estimated arrival time if your to arrive at your destination in 15 minutes but arrives”

“false advertising on the Uber app for pricing...not allowed to see the actual price of the ride”

Inadequate support response, difficulty contacting representatives, and unresolved issues despite multiple attempts.

“Uber Support is one of the most unhelpful and useless things I've ever seen”

“contacted customer service multiple times but still have the same issues”

“customer service is essentially nonexistent...app makes getting support as annoying and complicated as possible”

Unauthorized charges, double billing, and payment processing errors leading to financial frustration.

“random charges on my cards days after trip this started with couple of cents then went up to as much as $15”

“charged me for the full cost of the food when I cancelled despite the fact that the ETA kept getting pushed back”

“I was charged twice for a Uber pass I did not sign up for”

GPS errors, incorrect pickup locations, and driver confusion about destinations causing delays and frustration.

“I've had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!!”

“The GPS navigation they have going is a mess”

“my Uber picked up the wrong person twice. A week ago my Uber picked up the wrong person.”

Excessively long wait times for driver assignment and unreliable pickup experiences.

“Uber has been making me wait longer and longer to connect to a driver”

“wait times after I landed. I've been pushed the promos for the airport service”

“my uber was supposed to come in 9 minutes, it arrived in 22 minutes.”

Technical glitches, poor interface design, and app failures affecting the user experience.

“it wouldn't accept my payment info. Tried the help button, didn't work. Had to uninstall and reinstall the app”

“The location feature for the rider is subpar to me. I use Uber a lot to drive my to college”

“Never did it tell me WHAT pickup point nor show my address and the car's position”

Excessive and unpredictable fare increases during high demand periods leading to customer dissatisfaction.

“Uber is already so expensive and consistently charges literally 4x what a ride normally costs during high demand times”

“Recently I took a 2 mile ride in an uber on an average Saturday night...cost $27 to go 2 miles”

“the ridiculous surge pricing I had to pay tonight. I landed at the airport tonight around 11pm”