Uber: Rides, eats, hotels: What Users Actually Complain About

Users report inconsistent pricing between quoted and final fares, with prices sometimes increasing during booking or after rides.

“when i book auto it shows less price but when ride ends it shows 20 to 50 rupees more then the original price”

“Price went up AS I WAS ORDERING the Uber, doubled from 7.98 to 15 and some change.”

Frequent cancellations by drivers, especially when they're close to the pickup location, causing frustration and missed rides.

“driver can be 1 minute away and cancel is absolutely wild”

“Don't use this app in an emergency. Seriously, you will be very disappointed;,at the last minute, the driver will cancel”

Inconsistent availability of rides during peak times and poor service reliability despite subscription benefits.

“I am literally never getting a ride when I most need it. Not only is Uber One turning out to be a complete sham.”

“Uber left me standing! I booked a ride...No car appeared, no warning came from Uber”

Significant fare increases for similar routes, with users feeling exploited by surge pricing.

“what used to be a 10 minute ride for $12-$15 now has skyrocketed to $40+ for the same distance...seriously?! thats strai”

Excessive waiting times for ride allocation, with some users waiting over an hour without service.

“waiting time to allocate drivers has become ridiculous. Today I have been waiting for 30 minutes”

“worst app ever , couldn't even find a driver ,I had been waiting over an hour”

Multiple payment issues including unauthorized charges, refund problems, and drivers demanding extra payment.

“Told by Driver to end trip and then charged for the trip and then refund $7 and charged a cancellation fee”

“Uber is a fraudulent app. I paid 750 rupees but money was deducted from Amazon Pay as well.”

Inadequate customer support with slow response times, difficulty finding help, and unresolved complaints.

“I put in a complaint almost a week ago about a driver that seriously pissed me off and received a "they will respond in”

“impossible to get any help. spent 2 hours looking for the help number couldn't find anything”

Problems with the app's performance, including inability to track cars, usability problems, and booking difficulties.

“after the recent update can't see the car movement on the uber app”

“You can't know the time or the type of vehicle until after you book. I frequently have a much longer wait time.”