App Store: What Users Actually Complain About

Customers frequently report problems with delivery times, including delays, inaccurate estimates, and food arriving cold or not as ordered.

“drivers drive AWAY from my house after the app estimates 15-20 mins to delivery”

“food was not hot any more, and my cold dessert was not cold”

“estimated delivery time kept getting pushed back but was still under the "latest arrival time"”

Users express frustration with poor customer service, including difficulty contacting support, unhelpful responses, and representatives who don't resolve issues.

“shady customer service representatives in India who speak little to no answers and have been trained to not give you a r”

“no access to live chat anymore since they took it away, so you have to wait HOURS for an email response”

“customer service makes you wanna pull your hair out. My first 2 times when I contacted Uber support for any missing/wron”

Customers report incomplete orders where food items are missing from their delivery, with difficulty getting resolution.

“I ordered 3 items from Wendy's and only received one of them”

“one entree was missing. Not a big deal, restaurants make mistakes”

“food missing from my orders as often as there is not and sometimes the food is SUPER late”

Users struggle to get refunds for incorrect orders, missing items, or service failures, with complaints about slow or denied refunds.

“Uber is super fast to take your money and super slow to refund.”

“I spent forever trying to get a refund on an order that kept getting dropped by drivers.”

“I want the full $13. I sent follow up messages, ignored after 4 hours”

Customers report orders being canceled without proper notification or explanation, sometimes after long wait times.

“order was canceled with no explanation to why but said to try again”

“I waited over 2 1/2 HOURS to be notified that my order was canceled.”

“my order has been cancelled and I didn't receive a single phone call as to why”

Users experience problems with the app itself, including glitches, malfunctions, and poor design affecting their ordering experience.

“they had adjusted my tip up to $43. I immediately tried to adjust it back down. It did not let me”

“sometimes order tracking does not work so it looks as if an order was never placed.”

“The app it's self is honestly trash it has the same bugs it had months ago and I can't even use it anymore”

Customers report issues with delivery drivers, including unprofessional behavior, failure to follow instructions, and food quality concerns.

“drivers will most likely steal your food just because you didn't tip them good or just because”

“The delivery driver marked it as delivered because the women at the restaurant told her that another driver had my order”

“drivers are allowed to pick up multiple orders and they don't care if your food is cold”

Users complain about unexpected fees, price increases, and lack of clarity about final costs before ordering.

“You end up paying service fees and the original price you though you were paying increases”

“show me all these options for free delivery? I can't see the actual delivery price”

“The final price charged was $33. This significant discrepancy between the initial price shown and the final price was bo”