DoorDash: Food, Grocery, More: What Users Actually Complain About
Overview
DoorDash customers are most frustrated with delivery reliability, customer service responsiveness, and refund processes. Secondary concerns center on excessive fees, app functionality issues, and order accuracy problems. The recurring theme is a breakdown in trust between the platform and its users.
Top complaints
1. Delivery Problems
cluster 1/6Customers frequently report issues with late, incorrect, or stolen deliveries, with drivers making unauthorized stops or failing to deliver to the correct address.
“Drivers pick up your food and then do other stops along the way delaying delivery”
“Delivered to wrong address”
“very rarely do they deliver to the right place and then when you try to let doordash know they delivered to the wrong pl”
2. Customer Service Failures
cluster 2/6Users express extreme frustration with unhelpful, unresponsive, and incompetent customer support that fails to resolve issues.
“Customer service is stupid, unreliable and not worth trying. Have had many issues with many order. Better you use Uber e”
“Horrendous app...zero customer support.”
“customer service is terrible. didnt receive an order, didnt get a refund”
3. Refund and Payment Issues
cluster 3/6Customers struggle to obtain refunds, face unauthorized charges, and encounter problems with payment processing and subscription management.
“I had to fight to get a refund as the dashers car broke down and DD made it my problem”
“didn't even get anything back”
“they are taking money i didn't authorize!! door dash has been stealing money since june!!!”
4. High Fees and Pricing Concerns
cluster 4/6Users are outraged by excessive delivery fees, inflated prices, and unexpected charges that make orders significantly more expensive than restaurant prices.
“25% order fee absolutely ridiculous never again $20 order $5 fee”
“6 bucks in fees for a restaurant literally around the corner.”
“A $23 meal costs $40”
5. Order and App Functionality Problems
cluster 5/6Customers report frequent app glitches, order cancellations, and difficulties with account management and navigation.
“always cancels my god amn orders”
“this app glitches constantly. please fix your payment system.”
“Trying to deactivate your account on android is a nightmare. ot should be in app.”
6. Missing and Incorrect Items
cluster 6/6Customers consistently receive incomplete orders or wrong items, with grocery store deliveries being particularly problematic.
“Every time I order something it's missing an item”
“delivery people consistently purchase the wrong items on grocery store deliveries.”
“My food got stolen by the driver, it never arrived and all I got is refund of $5, complete disrespect to customers”
More Food & Delivery pain reports
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
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