DoorDash: Food, Grocery, More: What Users Actually Complain About

Food marked as delivered but never arrives, drivers cancel orders, or deliver to wrong addresses.

“FOOD WAS MARKED AS DELIVERED BUT I NEVER RECEIVED IT!”

“driver marked delivered but food never arrived, no further progress on app tracking”

“drivers don't follow instructions or deliver to wrong addresses”

Items missing, wrong, or substituted without notification, leading to incomplete meals.

“items missing, wrong, or substituted without notification”

“missing a $16 quesadilla and a potato taco”

“Missing condiments, utensils, small items, fries missing from order”

Refunds refused, delayed processing, or only offered partial credits for service failures.

“refused to give refunds”

“they wouldn't refund it until five business days so basically I was out of that money”

“charged for order that was canceled, had to wait days for refund to process”

Representatives unhelpful, issues unresolved, and excessive time spent trying to get help.

“customer service representatives are horrible”

“customer service and how they handle things almost all my issues never get resolved”

“spent hours trying to resolve issue, transferred multiple times with different answers”

App malfunctions, checkout failures, account problems, and poor user experience.

“app wouldn't let me complete checkout, account disabled for no apparent reason”

“App constantly gives account deactivated error, website works but not app”

“the map consistently oriented me in the wrong place”

Prices higher than restaurants, unclear fees, and subscription value issues.

“dishonest about prices, items cost more through app than at restaurant”

“the discount at maximum is only $8. Paying for Dash Pass simply isn't worth it”

“charged full subscription fee instead of promised free trial month”