Sleep Cycle: Sleep Tracker: What Users Actually Complain About
Overview
The primary user frustrations center around the app's subscription model, which blocks essential features and makes accurate tracking difficult. Users report significant issues with sleep detection accuracy, aggressive subscription tactics, and problems managing their subscriptions. Technical reliability problems and alarm functionality failures further diminish the user experience.
Top complaints
1. Inaccurate Sleep Tracking
cluster 1/6Users report the app fails to correctly detect sleep patterns, often showing sleep when users are awake or providing inaccurate sleep data.
“Doesn't use any biometric data from your watch. Just "listens" using your phone's mic? What an absolute complete waste o”
“it recorded me as "asleep" while I was awake or even out of bed”
“says I was asleep when I wasn't. it can't tell the difference between lying in bed and breathing and actually sleeping”
2. Subscription Model Issues
cluster 2/6Users are frustrated with the aggressive subscription requirements, pricing, and pressure to upgrade.
“forced to subscribe. can't even test it”
“free option is basically useless and keeps selling you the subscription, full of non-functional content (premium locked)”
“constant pop ups to upgrade to their premium subscription”
3. Paywall Blocking Core Features
cluster 3/6Essential features like smart alarms and accurate tracking are locked behind premium subscriptions.
“they decided it was smart to make a core feature locked behind paywall.”
“they've just paywalled the smart wake up feature which was the whole point of the app.”
“9 out of 10 features are blocked by a paywall that want $39.99 for you & 2 free friends”
4. Subscription Management Problems
cluster 4/6Users face difficulties canceling subscriptions, unexpected charges, and refund issues.
“Actually impossible to cancel this God damn subscription. Can't do it in play store. Can't do it on the website because ”
“unable to cancell plan. i have cancelled before but they keep stealing money. there is no way to cancell your subscripti”
“I canceled my trial, and was still charged for a yearly premium subscription. would not recommend.”
5. App Reliability Issues
cluster 5/6Users experience technical problems including crashes, bugs, and recording failures.
“App is ruined. reinstalled and now doesn't work at all”
“It stopped recording. There is no audio available for the last two nights.”
“It freezes when opened and is non-functional.”
6. Alarm Functionality Problems
cluster 6/6Smart alarms fail to work properly, sometimes not going off at all or only at the end of the designated window.
“Worked amazing for years, now only goes off at the end of the window”
“occasionally it doesn't work. This is a recurring issue, and I always set a backup alarm”
“January 2026 App has given up tracking my sleep at all. reads as 0 movement through the night, smart alarm no longer wor”
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
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