Calm - Sleep, Meditate, Relax: What Users Actually Complain About

Users are frustrated with the high cost of subscriptions and the restrictive paywall that limits access to most features.

“Terrible. so many subscriptions so many subscriptions. can't we have at least a FREE app?”

“Every single option was behind a pay wall. uninstalled mins later, waste of time.”

“£228 a year if you pay per month !!!!!!!!!! WTAF !!!!!!! ARE ****ING SERIOUS????????”

Users report unauthorized charges, failed refunds, and subscription cancellations that aren't properly processed.

“BEWARE, once you cancel the subscription they continue to deduct monies even though I have cancelled the app and payment”

“I was still not refunded for not being able to cancel on time due lack of access, espite trying to log in/reset password”

“Cancelled a free trial but it still automatically charged me subscription!!”

The app suffers from frequent glitches, freezing, audio distortion, and slow loading times that disrupt the user experience.

“sleep stories glitch/freeze during speech giving off a distorted noise”

“The audio in guided meditations keeps glitching and stuttering, with the guide's voice turning into a distorted buzzing”

“timer keeps freezing when the screen turns off.”

Users report unresponsive support, unresolved issues, and difficulties with account management and refunds.

“can't log in to use app,can't unsubscribe or get refund back. on day 5 of asking for refund and I all I get is AI in ema”

“customer service dragged my complaint out for ages and failed to recognise the issue.”

“I have sent 4 emails and received no support!! not a legitimate business!”

Users face difficulties with subscription management, including unexpected cancellations and renewal issues.

“my subscription was just cut off without any warning, even though I paid thru 11/26. There's no customer service!!”

“cancelled the premium subscription”

“Downloaded the app and decline the original offer. The app will not let you subscribe again.”

Users complain about poor content quality, unwanted features, and a poorly designed interface that contradicts the app's purpose.

“REMOVE THE TAKE A DEEP BREATH AT THE START. I WILL THROW MY PHONE AGAINST A WALL.”

“Boring as hell and not helpful. The "meditations" were mostly one woman with an unpleasant voice talking.”

“Calm, your app is slow, bloated and poorly designed. FIX THIS PLEASE”

Users report misleading advertising, unexpected charges after free trials, and unclear subscription terms.

“Deceptive advertising. Turns out initial payment doesn't give full access to app. A LOT of features are locked without u”

“I was enjoying what I thought was a free 30-day trial and instead they charge me $79.99 for a year”

“Charged for a free trial $85, refused refund.”