Perplexity: AI Agent & Search: What Users Actually Complain About

The AI consistently fails to follow instructions and understand basic questions, requiring multiple follow-up prompts.

“The AI kept messing it up nonstop. It cannot follow a simple instruction.”

“The AI struggled to understand basic questions and constantly needed multiple follow-up prompts.”

Users report unexpected price increases, credit consumption problems, and significant differences between subscription tiers.

“Once I began getting comfortable with its functionality, it began to ask for more money for credits outside of the month”

“I'm on Pro's annual billing at $200/year. Max is $200/month. That's not a modest difference.”

“One video that was not even 1 minute long took over 14,000 credits.”

The app frequently provides factually incorrect answers and sometimes deceptive information.

“I asked what Dolly Parton's cause of death was. Perplexity said she is still alive.”

“Not only does it provide factually incorrect answers, but it lies, is deceptive even when given direct prompts not to li”

The interface constantly changes with features moving, disappearing, or being renamed without warning.

“The UI shifts constantly — features move, disappear, or get renamed without warning.”

Frequent crashes, especially after iOS updates, with issues in thread management and scrolling.

“Latest iOS update now constantly crashes. Long threads are a mess of scrolling up and down.”

Issues with keyboard responsiveness, voice-to-text features, and basic app interactions.

“The keyboard refused to pop up. If I could eventually get that to happen, it wouldn't respond to turning on voice-to-tex”

Users report loss of curated content, chat truncation, and accidental content loss.

“I spent a year of my subscription curating and establishing my threads and spaces only for them to completely disappear.”

“Perplexity truncates chats. It will 'forget' things you discussed within the same conversation.”

“Every time you accidentally tap outside the chat window while typing, the window vanishes and everything you wrote disap”

Users face upload limitations, free version restrictions, and removal of previously available features.

“I started seeing an "uploads remaining this month" message and hit a hard wall where the upload button was greyed out.”

“I'm allowed one question per search, can't even look for more information on the topic without paying a subscription fee”

“I could read an article and ask it questions right there, mid-read. And now it's gone.”

Users cannot choose backup models when their preferred model isn't available.

“lately the app reroutes to "best" when a model isn't available. there is no way to choose a backup model.”

Issues with subscription purchases, refunds, and feature availability as advertised.

“My wife purchased a $200 annual Pro subscription specifically for the image analysis feature. A month later, Perplexity”