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ChatGPT: What Users Actually Complain About

OpenAI · PRODUCTIVITY · Android · Google Play 4.8★ · 65,685,419 ratings

300 reviews analyzed 39 negative (≤3★) 8 pain clusters updated Oct 18, 2026

Overview

The most prevalent pain points relate to login issues, inaccurate responses, and app performance problems. Users are experiencing significant frustration with authentication failures, incorrect information, and app stability, which are severely impacting their experience with the application.

Top complaints

1. Login and Authentication Issues

cluster 1/8
8% of complaints●●●●○ sev 4/53 reviews

Users experiencing difficulties signing in and app buffering problems.

“unable to sign in, keep buffering”

2. Inaccurate and Incorrect Responses

cluster 2/8
8% of complaints●●●●● sev 5/53 reviews

App providing wrong answers and unreliable information.

“answer which i asked it say every time wrong which i feel disgusting really disappointed”
“بيحل أسأله غلط”
“pure confidence ke saath jooth bolna logon ka pagal bna rkha hai”

3. App Performance and Stability Issues

cluster 3/8
8% of complaints●●●●○ sev 4/53 reviews

App freezing, crashing, and performance degradation affecting user experience.

“bad chatGpt not working”
“se volvió tan estupid que ya ni siquiera me daban ganas de usarla”
“chats freezing literally every day. have to use browser version”

4. Photo and Media Handling Problems

cluster 4/8
5% of complaints●●●○○ sev 3/52 reviews

Users unable to view or access their photos within the app.

“I can't see my photo”

5. Text Generation and Display Issues

cluster 5/8
5% of complaints●●●○○ sev 3/52 reviews

Problems with text generation and display functionality.

“there's problem with text answer generating in android. it just doesn't show anything”
“agar short kha to zayada short or long Kahi to zayada long”

6. Memory and Context Retention Problems

cluster 6/8
3% of complaints●●●○○ sev 3/51 reviews

App failing to remember user preferences and conversation context.

“memory not remembered after setup”

7. User Interface and Feature Concerns

cluster 7/8
5% of complaints●●○○○ sev 2/52 reviews

Issues with voice functionality and missing dark mode option.

“u dont know how i use the voice thing”
“I hate light mode, Please OpenAI Bring back dark mode”

8. Payment and Subscription Issues

cluster 8/8
3% of complaints●●●●○ sev 4/51 reviews

Users frustrated with required payment for premium features.

“I don't like it when it says I must pay for ChatGPT plus”

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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.

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