LinkedIn: Community & Network: What Users Actually Complain About
Overview
The most prevalent pain points revolve around account access and verification issues, with users frequently experiencing account restrictions and login difficulties. Billing problems and technical issues also significantly impact user experience, while job search functionality and data privacy concerns represent secondary but important areas of frustration.
Top complaints
1. Account Access and Verification Issues
cluster 1/8Users experience problems with account verification, access restrictions, and identity verification processes.
“"Your noCAPTCHA response is missing or invalid." I have attempted registration through both the LinkedIn Android app and”
“My account has been temporarily restricted, and I would like to request a manual identity verification review.”
“My account was suddenly restricted for no clear reason. The app asked for identity verification via Persona, but the ver”
2. Login and Authentication Problems
cluster 2/8Users face difficulties with logging in, password resets, and authentication failures.
“I have been trying to sign in to the app after getting a new phone but I am unable to login.”
“when putting password, says wrong password. when doing forget password and updating it, says can't use old password.”
“I've been having problems logging in my account for 3 months”
3. Account Restrictions Without Clear Reason
cluster 3/8Accounts are repeatedly restricted without proper explanation or resolution.
“My account keeps getting restricted repeatedly without any clear explanation or proper reason. It is frustrating to use ”
“My LinkedIn account keeps getting restricted repeatedly, even though I complete the identity verification process.”
“they keep banning my account i keep passing verification and they ban again”
4. Billing and Payment Issues
cluster 4/8Users report unauthorized charges, billing problems, and refund difficulties.
“They auto-debited ₹999 without consent while the app was uninstalled. Support shamelessly lies that 'premium was used' w”
“charged my Online bank account of 3k+ without my consent”
“Started a trial, and was charged within 3 days before even the payment due.”
5. Job Search and Listing Problems
cluster 5/8Users encounter issues with job search functionality, fake postings, and inefficient results.
“No jobs right now even if I discovered through job posting”
“Really lousy with so many fake job posting these days”
“Why did you guys remove the extensive preferences for job searching? Y'all removed the Onsite, Hybrid and/or remote sett”
6. App Performance and Technical Issues
cluster 6/8Users report slow performance, technical errors, and UI problems.
“constant "technical error at our end" messages, a simple post edit is out of order”
“this app is just terrible. very slow”
“most part of interface is invisible on redmi phones. (tested on two devices)”
7. Account Recovery and Profile Management
cluster 7/8Users struggle with account recovery processes and profile editing limitations.
“restricting my account and making account recovery difficult”
“can't reorganise your certifications and licenses”
“profile updates repeatedly fail to sync. When searched on Chrome, Edge, or Safari, my profile still shows outdated initi”
8. Data Privacy and AI Concerns
cluster 8/8Users express concerns about data privacy, AI usage, and unauthorized data collection.
“training for AI is an opt-out not opt-in. And god knows what LinkedIn m8ght snoop of data on your phone”
“deliberately making website not work with a link to the app download is malicious design.”
“notification preferences do not work and settings frequently reset”
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