App Store: What Users Actually Complain About

App frequently crashes, freezes, and experiences lag during basic operations like editing and exporting.

“app constantly crashes or freezes, prompting you to close the app when using the Healing feature”

“It takes FOREVER to export and gets stuck in rendering half the time. Masking has a massive lag and freezes.”

“my phone starts to over heat, the app forces me out, and I lose all of my edits.”

Users experience photo loss, syncing failures, and cloud storage issues that compromise their work.

“I had to delete the app due to a glitch...couldn't find ANY of my user/downloaded presets nor could I find my previous e”

“After a glitch in Lightroom's syncing I lost about 350 very important photos”

“Changes on one device don't always immediately sync to my other devices. Even pausing then resuming sync doesn't always”

Users express frustration with subscription models, automatic renewals, and feature limitations tied to premium plans.

“Money hungry greed has overcome this app implementing changes making it so to back up photos to the app you must pay for”

“they automatically signed my up for a per year account, which was not what I was looking for”

“My subscription used to cover both my iPad app and the phone—now it won't cover both? What's that about?”

Basic editing tools require payment, and users report inconsistent access to features they've paid for.

“even some of the most simple features like: healing brush, batch editing, and blur need payment, it gets annoying.”

“app forgets that I have the subscription every time I open it...just freezes the whole app”

“I was suddenly unable to use Premium features, and after some investigation in the app, I saw my subscription had expire”

The interface is confusing, inconsistent, and changes frequently, making it difficult for users to navigate.

“Adobe makes things difficult to show you how fancy or scientific it is. I just opened Lightroom and already I'm confused”

“Why would you remove easy access to the rating and flagging system? Hiding them and lumping them together with the info”

“the interface changes every month...as soon as I'm learning what this swipe does, next time it's different or gone”

Users struggle with slow import/export processes, broken file handling, and inefficient photo management.

“The whole import process is a pain. It's like they're trying to give you some pseudo-desktop experience but it just has”

“broke importing raw files from an SD card...previews are horribly pixelated and any portrait orientation shot is cropped”

“it will take anywhere from 5minites to an hour to export a photo”

Users face problems with account access, device compatibility, and storage management.

“I tried to log into my app and there is no possible way. Because of 2FA. I have no access to the phone number I used to”

“I wish there was a way to DELETE photos from the cloud. I am a student who is paying for the creative cloud option and i”

“I can no longer access my photos in cloud storage and lost all my edits in past 6 month. My account was registered in Ch”

Users report missing features like preset organization, smart collections, and proper masking tools.

“There's no ability that I've found to move presets into different categories after you've created a specific category fo”

“when I would select an area with my finger, or my pencil, it would be replaced with a rectangular box instead of just fi”

“it doesnt support smart collections, which is a huge pain, but manageable if you understand that limitation.”