CapCut: Photo & Video Editor: What Users Actually Complain About

Users are frustrated that basic features are locked behind a premium subscription, making the app unusable without payment.

“making everything pro is so horrible, extracting audio PRO is absolutely CRAZY”

“95% of the app is pro like you have to pay for pro to use the majority of the app”

“everything started to become pro, which at first i didn't mind because i could still use the main effects i wanted”

The application frequently crashes and experiences technical glitches, disrupting the editing workflow.

“the app constantly glitches and crashes. I have had legitimately over a hundred times”

“there should be no excuse for this app to crash on a file that is 2.5GB big”

“there's been a bug that's annoying me, whenever I add a video or a screenshot, if I shortened or deleted the video/scree”

Users report problems with subscription pricing, cancellations, and value for money.

“I'll have to pay $75 for year long pro, there's basically nothing you can do but crop videos and change audio”

“they canceled my subscription (not me). When I tried to renew, my old plan was gone”

“A minor took my phone and made an accidental purchase... I submitted two refund request through Apple and was rejected b”

Users experience issues with audio quality, glitches, and missing audio tracks in their projects.

“my voice disappeared.. like in the photos app, I can clearly hear my voice”

“the audio glitches and cuts out. Please fix that glitch as it's very frustrating”

Users report losing their work due to app failures, despite automatic save features.

“spent about 6 hours of their day adding photos into the video, editing, etc. Always says at the top- "automatically save"”

Users face difficulties exporting their finished videos, even with paid features.

“I have not been able to use the upgraded features or export any videos with the paid for upgrades”

“it would not let me export the video that I was gonna use for YouTube”

The app consumes excessive storage space on devices, causing performance problems.

“copies all video material onto your phone 2x. So, if you have a 20 min raw video that's 4k”

“The app size changed my phone. Storage on my phone was so bad I had to delete it”

Users worry about their content being used without permission and data privacy issues.

“You guys can now LEGALLY go into OUR drafts and use videos for YOUR advertising”

“they changed the terms of service saying that they can use ur edits without ur permission”