Facebook: What Users Actually Complain About
Overview
The most significant pain points are excessive ads and account suspension issues, which together account for over a quarter of all complaints. Users are particularly frustrated with the intrusive ad frequency and the lack of transparency in account suspension processes.
Top complaints
1. Excessive Ads
cluster 1/7Users are frustrated with the frequency and intrusiveness of advertisements, particularly in video content.
“it becomes terrible using Facebook now. while watching videos on facebook they shows ads every 30 seconds.”
“ads are literally an AI porn scrolling through and lot's of lot's gambling ads”
“SO STUPID APP Try to see 3 mins video but suddenly an ads appeared which I can't skipped or remove”
2. Account Suspension Issues
cluster 2/7Users report their accounts being suspended without clear communication or resolution options.
“my account is ban for Facebook side 😑”
“my Facebook account was suspended from 5months please kindly requesting sir please check my Facebook account sir”
“मेरा खाता फिर से चालू नहीं हो रहा है इसलिए आपसे निवेदन है कि कृपया मेरा फेसबुक खाता फिर से खोल दें”
3. UI/UX Problems
cluster 3/7Users find the interface confusing and difficult to navigate, with poor design choices.
“iPhone Copy UI Facebook Android Charge”
“it's so hard to change your feed I thought when I like it change your feed but this thing is sucks”
“when trying to leave a comment it endlessly tries to tag people”
4. Navigation Bar Placement
cluster 4/7Users are unhappy with the recent change of navigation bar to the bottom of the screen.
“They have after 20 years moved the damn navigation bar to the bottom of the screen exactly where you DO NOT LOOK ON ANY”
“let's put navigation down the bottom .. because everyone wanted that.”
5. Account Recovery Issues
cluster 5/7Users face difficulties when trying to recover their accounts or reset passwords.
“Nakakabanas! Nirerecover ko yung isa kong account, kapag nifoforgot password ko, bumabalik naman siya sa may no longer e”
“it keeps telling me my password is incorrect when i delete a page, but when i deleted a profile and entered the exact sm”
6. App Update Problems
cluster 6/7Users report that recent app updates have introduced new issues, particularly with ads.
“I have regretted that I updated my app and now it is infested with a lot of ads, i cant even watch reels because of it”
7. Unwanted Content Suggestions
cluster 7/7Users are receiving inappropriate or unwanted content recommendations.
“I am getting suggested videos which ate adult content videos please stop these type of stupid things”
“Facebook has allowed too many ads and now puts reels watched in my feed,not cool.”
More Social pain reports
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
Read the API docs Get a free API keyBuilt from public app-store reviews · not affiliated with Apple or Google · clusters are LLM-generated from real user quotes.