App Store: What Users Actually Complain About

Frequent crashes, slow loading times, and general instability make the app unreliable for basic functions.

“The app is extremely buggy for even the most entry level features”

“app crashes constantly and takes forever to load anything”

“app fails more often than it works. Menus lead you in circles.”

Persistent problems connecting to and maintaining connections with various smart devices.

“Router always shows as disconnected when it isn't, frustrating experience.”

“cameras inaccessible majority of time, take forever to load when it does work”

“devices regularly disconnecting, even ones in same room as router”

Issues with camera video loading, playback, recording, and event detection capabilities.

“delay in viewing recorded events is unacceptable. Try again later"”

“video isn't ready yet, check later error when trying to view footage”

“recording gets activated several seconds after motion occurred and in some cases doesn't capture it at all”

Difficulties transitioning from the Nest app to Google Home, with loss of features and functionality.

“Forced to use two apps since old cameras can't transfer to this app.”

“forced to move over to this from the Nest App which was simple and intuitive”

“bring back the ACTUAL nest app. We spent well over $300 on nest products in hopes of being able to use the nest app”

Notifications not working properly, with delays, missing alerts, and irrelevant notifications.

“Notifications don't work properly, vanish before viewing, or are too quiet”

“gives notifications all day long about tree shadow moving but not actual visitors”

“Someone will ring my doorbell and I'll get the notifications 6 hrs later, often in the middle of the night.”

Poor user interface design, unintuitive navigation, and excessive complexity in basic functions.

“The app is cumbersome, slow, and awkward to navigate”

“not intuitive like the old app. I've had to search by touching unlabeled icons”

“app is clunky, unintuitive, and nowhere near as functional as the Nest app”

Inability to properly control and schedule thermostats through the app.

“Thermostat schedule does whatever routine it desires, not following settings.”

“It just doesn't work. Try controlling your thermostat from it and not only is the interface hard to follow or understand”

“thermostat will NOT stay connected to our phone app no matter how many times we try to re-start”

Dissatisfaction with subscription pricing models and value proposition.

“Subscription is ridiculously priced and forces you to pay for more than 3 hours recording”

“It recently increased to 150$ for the same benefits. Now it will be increasing its plan to 200$ for those same benefits”

Problems with adding, removing, and managing connected devices in the app.

“The only way I could remove it was to unlink Feit which would delete every Feit device connected to Google home.”

“Cannot remove a disconnected bulb without dismantling entire home setup.”

“Anyone you add to your "home" has access to all your devices. You can't restrict your Nest Hub to only show your doorbel”