Duolingo: Learn Languages: What Users Actually Complain About

Users report predatory monetization tactics, subscription billing problems, and unfair payment practices.

“too many pop ups. too predatory”

“they keep trying to charge my account their lying and trying to steal money”

Users express frustration with chess game rules, gacha systems, and streak resets that hinder learning progress.

“duolango forces me to checkmate before I can promote my pawns”

“my learning progress is distracted by an unfair gacha system junior the hunt”

“it's always trying to reset my streak so I have to do a lot of lessons even when iv edone about two or three”

Users find lesson content inappropriate, puzzle collections confusing, and speech recognition problematic.

“why would i need to know about soup and hot water before learning how to properly introduce myself?”

“The puzzle collection makes no sense and irritates. The latest updates has broken the app”

“the app seems to struggle to "hear" when I have to pronounce "thee" and "ei" when learning Dutch”

Users report interface changes that negatively impact accessibility and navigation.

“they would change the words practice hub back. much harder now for people with dyslexia”

Users experience confusion with duplicate items, max purchases, and points systems.

“literally every piece I collect is a duplicate!?”

“I need max but I don't know why I can't find max to buy”

“The points system is a joke, and there is no way to directly contact customer support”

Users report poor customer service response times and inadequate support.

“very bad customer support even for Super members”

Users find too many chests and other in-app elements overwhelming and distracting.

“There are so many chests to open, it's just insane. get rid of that please”